Shipping Policy
Last updated: July 19, 2026
Lunarafi is a Netherlands-based company shipping to Canada and the United States.
Important Information
Order cut-off time: 2:00 PM (EST)
Order processing time: 1–3 business days (Monday – Friday)
Shipping time: 6–10 business days (Monday – Friday)
Total delivery time: 7–13 business days (Monday – Friday)
Free delivery: Free shipping is available on all orders to Canada and the United States. Orders are shipped via trusted courier partners. We currently ship to Canada and the United States only.
Shipping Rates and Delivery Times
Canada — Free shipping — Total delivery time: 7–13 business days
United States — Free shipping — Total delivery time: 7–13 business days
All orders are charged in the currency displayed at checkout. No additional customs duties or import fees apply to standard orders delivered within Canada or the United States.
Shipping Restrictions
We do not ship to PO boxes, APO/FPO/DPO military addresses, or to US territories subject to carrier restrictions. Some products may carry additional shipping limitations based on applicable regulations or our carrier's policies.
Shipping Process
Once your order is placed, you will receive an order confirmation email. Orders are processed within 1–3 business days (Monday – Friday). After dispatch, you will receive a shipping confirmation email containing tracking details so you can monitor your delivery. Estimated shipping time is approximately 6–10 business days (Monday – Friday).
Possible Delays
While we aim to deliver within the stated timeframe, delays may occasionally occur due to factors outside our control. If your parcel has not arrived within the estimated delivery window, please allow an additional 3 business days (Monday – Friday). If your order still has not arrived after this period, please contact info@lunarafi.com so we can investigate further.
Shipping Protection
At checkout, you can optionally add Shipping Protection to your order for a small fee. Shipping Protection covers your order against loss, theft, and damage during transit.
If your protected order arrives damaged, goes missing in transit, or is marked as delivered but was not received, contact us at info@lunarafi.com within 14 days of the expected delivery date (or within 7 days of delivery for damaged items), including your order number and, where applicable, photos of the issue. We will resolve the claim with a free replacement or a full refund of the affected item(s), at your choice, without a carrier investigation period.
Shipping Protection is optional and can be removed at checkout. The Shipping Protection fee is refunded if your order is cancelled before shipment, and as part of any full-order refund claim under this protection. Orders placed without Shipping Protection remain covered by our standard Shipping and Refund Policy; however, claims for lost or stolen parcels may require a carrier investigation, which can take additional time.
Cancellations
If you need to cancel your order, please contact info@lunarafi.com as soon as possible. Please note that cancellations cannot be processed once an order has been shipped. Once an order has shipped, our Refund Policy applies.
Damaged or Incorrect Items
If your order arrives damaged or does not match what you ordered, please email info@lunarafi.com within 7 days of delivery and include clear photos of the issue. Our team will review your request and arrange a suitable resolution at no cost to you.
Contact
For any questions regarding your order or shipment, please contact us:
Email: info@lunarafi.com
Phone: +31 6 87332796
Correspondence address: Ten Katestraat 35, 6531 EE Nijmegen, Netherlands
Chamber of Commerce (KvK): 95426477
Business hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
