Frequently Asked Questions
Do you charge for shipping?
We ship to Canada and the United States. Shipping is free on all orders. For full details regarding delivery times and processing, please refer to our Shipping Policy.
How long does delivery take?
Orders are processed within 1–3 business days (Monday–Friday). After dispatch, delivery typically takes 6–10 business days to Canada and the United States. For complete details regarding order cut-off times and total delivery time, please visit our Shipping Policy.
Which countries do you ship to?
We currently ship to Canada and the United States only.
Can I return an item?
Yes. You may return eligible items within 30 days of delivery. Items must meet the return conditions outlined in our Return and Refund Policy.
How do I start a return?
To initiate a return, please contact us via email and include your order number. We will guide you through the return process. Detailed instructions can be found in our Return and Refund Policy.
Which payment methods do you accept?
We offer multiple secure payment options. You can find the complete list of accepted payment methods on our Payment Options page.
What currency will I be charged in?
Prices are displayed and charged in the currency applicable to your shipping destination at checkout.
What is Shipping Protection?
Shipping Protection is an optional add-on at checkout that covers your order against loss, theft, and damage during transit. Protected orders are resolved with a free replacement or refund without waiting for a carrier investigation. See our Shipping Policy for details.
How can I contact you?
You can reach us by email at info@lunarafi.com, by phone at +31 6 87332796, or by using the contact form available on our website. We aim to respond to all inquiries within 24 hours on business days.
Business hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
