Frequently Asked Questions

Do you charge for shipping?

We currently ship within Canada only. Shipping is free on all Canadian orders. For full details regarding delivery times and processing, please refer to our Shipping Policy.

How long does delivery take?

Orders are processed within 1–2 business days (Monday–Friday). After dispatch, delivery typically takes 4–6 business days within Canada. For complete details regarding order cut-off times and total delivery time, please visit our Shipping Policy.

Can I return an item?

Yes. You may return eligible items within 30 days of delivery. Items must meet the return conditions outlined in our Return and Refund Policy.

How do I start a return?

To initiate a return, please contact us via email and include your order number. We will guide you through the return process. Detailed instructions can be found in our Return and Refund Policy.

Which payment methods do you accept?

We offer multiple secure payment options. You can find the complete list of accepted payment methods on our Payment Options page.

How can I contact you?

You can reach us by email at info@lunarafi.com, by phone at +31 6 87332796, or by using the contact form available on our website. We aim to respond to all inquiries within 24 hours on business days.

Business hours: Monday–Friday, 9:00 AM – 6:00 PM CET