Return and Refund Policy
Last updated: July 19, 2026
At Lunarafi, we aim for every order to meet your expectations. However, we understand that returns may occasionally be necessary. Below you can find our return, refund, and exchange guidelines. This policy applies to all orders shipped to Canada and the United States.
Key Information
- Return period: Items may be returned within 30 days from the delivery date.
- Return shipping: Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect.
- Restocking fee: No restocking fee applies.
- Refund processing: Refunds are issued within 7 days after the return has been received and inspected.
- Refund method: Refunds are issued to the original payment method, in the original currency of your order.
- Exchanges: Exchanges are available within the same 30-day return window.
- Terms: This policy is subject to our Terms of Service.
Return Instructions
You may request a return within 30 days of receiving your order. Requests submitted after this timeframe cannot be accepted.
To initiate a return, please contact our support team at info@lunarafi.com. We will provide step-by-step instructions for completing your return.
Before returning your item(s), please ensure:
- The item has not been worn, used, or washed.
- All original tags remain attached.
- The product is returned in its original packaging.
Please pack your parcel securely and ship it using a reliable, trackable courier service. Once your return request is approved, we will provide you with the return address. We recommend keeping your proof of postage and tracking number until your refund has been processed. Return shipping costs remain the responsibility of the customer, unless the item is damaged, defective, or incorrect.
Returns must be shipped to the address we provide after your return request has been approved. You are responsible for:
Paying return shipping costs.
Choosing a reliable, trackable carrier.
Proper packaging and labeling of your parcel.
We cannot refund or replace returns that are lost or damaged in transit back to us, so we strongly recommend using a tracked shipping service and retaining your proof of postage.
Restocking Policy
Lunarafi does not charge any restocking fees.
Refunds and Exchanges
Refunds
After receiving and inspecting the returned item(s), a refund will be issued to the original payment method. Refunds are typically processed within 7 days of receiving your return. Please note that it may take additional time for your bank or credit card company to post the refund to your account. If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at info@lunarafi.com.
Exchanges
If you would like a different size or color, please contact us within the 30-day return window. The fastest way to receive the item you want is to return the original item and place a new order once your return is approved. Exchanges are subject to product availability.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item, contact us at info@lunarafi.com within 7 days of delivery, including your order number and photos of the issue. We will resolve the issue at no cost to you by offering a replacement or a full refund, including any return shipping costs where applicable.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned unless they arrive damaged or defective: underwear, swimwear (if the hygiene seal has been removed), and earrings. Gift cards and items marked as final sale are also non-returnable.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@lunarafi.com. Orders can only be cancelled if they have not yet been processed or shipped. Once an order has shipped, our standard return policy applies.
Contact
For any questions about returns, refunds, or exchanges, please contact us:
Email: info@lunarafi.com
Phone: +31 6 87332796
Correspondence address: Ten Katestraat 35, 6531 EE Nijmegen, Netherlands
Chamber of Commerce (KvK): 95426477
Business hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
