Return and Refund Policy

At Lunarafi, we aim for every order to meet your expectations. However, we understand that returns may occasionally be necessary. Below you can find our return, refund, and exchange guidelines.

Key Information

Return period: Items may be returned within 30 days from the delivery date.
Return shipping: Customers are responsible for return shipping costs.
Restocking fee: No restocking fee applies.
Refund processing: Refunds are issued within 7 days after the return has been received and inspected.
Exchanges: Exchanges are available within the same 30-day return window.
Terms: This policy is subject to our Terms of Service.

Return Instructions

You may request a return within 30 days of receiving your order. Requests submitted after this timeframe cannot be accepted.

To initiate a return, please contact our support team at info@lunarafi.com. We will provide step-by-step instructions for completing your return.

Before returning your item(s), please ensure:

The item has not been worn, used, or washed.
All original tags remain attached.
The product is returned in its original packaging.

Please pack your parcel securely and ship it using a reliable courier service. Once your return request is approved, we will provide you with the return address. Return shipping costs remain the responsibility of the customer, unless the item is damaged, defective, or incorrect.

Restocking Policy

Lunarafi does not charge any restocking fees.

Refunds and Exchanges

Refunds
After receiving and inspecting the returned item(s), a refund will be issued to the original payment method. Refunds are typically processed within 7 days of receiving